Ad Banner
Advertisement by Open Privilege

Is Checkatrade's vetting accurate?

Image Credits: UnsplashImage Credits: Unsplash
  • Checkatrade’s vetting process includes 12 rigorous checks to ensure the reliability of tradespeople.
  • The platform offers a 12-month guarantee on the quality of work, up to £1,000, contingent on booking through Checkatrade and leaving a review.
  • Real-world cases, such as AF’s experience, highlight potential gaps in the vetting process and the need for consumers to remain vigilant.

Checkatrade stands out as a prominent name. Founded in 1998 by Kevin Byrne, Checkatrade was born out of a necessity to protect consumers from rogue traders, especially after a devastating tornado hit the seaside town of Selsey. The platform promises a thorough vetting process to ensure that only qualified and trustworthy tradespeople are listed. But does Checkatrade’s vetting process really live up to its claims?

The Vetting Process

Checkatrade’s vetting process is designed to be rigorous and comprehensive. Tradespeople who wish to join must pass 12 checks, which include:

  • Proof of qualifications and regulated accreditations
  • Valid public liability insurance
  • Identity verification through photo ID and proof of address
  • Financial checks, including bankruptcy and insolvency checks
  • Personal and business County Court Judgments (CCJ) checks
  • Company history and adverse media checks

Additionally, tradespeople must provide a minimum of five references from previous customers and undergo a credit check. This extensive vetting process aims to ensure that only reputable and qualified tradespeople are listed on the platform.

Customer Reviews and Complaints

One of the key features of Checkatrade is its customer review system. Customers are encouraged to leave reviews after a job is completed, and these reviews are verified through SMS or phone calls to ensure authenticity. Checkatrade also employs analytics technology to detect and prevent fake reviews. If a customer has a complaint, they can leave a review detailing the issue, and the tradesperson is given an opportunity to resolve it before the complaint is published.

Checkatrade offers a 12-month guarantee on the quality of its members' work, up to the value of £1,000. This guarantee is contingent on the job being booked through Checkatrade and a review being left upon completion. For serious complaints, Checkatrade has an Alternative Dispute Resolution Scheme operated by an independent third party.

Real-World Experiences

Despite the thorough vetting process and customer review system, there have been instances where Checkatrade’s vetting has come under scrutiny. A notable case involved a customer, referred to as AF, who hired a roofer through Checkatrade to repair her leaking roof. After paying £12,900, she discovered that the roofer had caused further damage. Checkatrade initially offered her £1,000 under its guarantee, but after media intervention, the roofer agreed to pay £6,000. However, the survey provided to AF later revealed that the roof did indeed need replacing, contradicting the initial assessment.

AF’s experience raises questions about the effectiveness of Checkatrade’s vetting process and the reliability of its guarantees. While Checkatrade eventually paid AF £5,600 in goodwill, the situation highlights potential gaps in the platform’s ability to protect consumers fully.

Checkatrade’s vetting process is undoubtedly comprehensive, involving multiple checks and ongoing monitoring to ensure that tradespeople meet high standards. The platform’s customer review system and guarantee offer additional layers of protection. However, real-world experiences like that of AF suggest that there may still be room for improvement in ensuring that all listed tradespeople consistently deliver quality work.

For consumers, it is essential to remain vigilant and take additional precautions, such as asking for ID, informing a friend or neighbor about the work being done, and not leaving tradespeople alone in their homes. While Checkatrade provides a valuable service in connecting consumers with tradespeople, it is crucial to remember that no system is foolproof, and due diligence is always necessary.

Ad Banner
Advertisement by Open Privilege
Real Estate Singapore
Image Credits: Unsplash
Real EstateJune 14, 2024 at 11:30:00 AM

Singapore public housing tenants celebrate new cat ownership rights

For over three decades, cat lovers in Singapore's public housing faced a stringent ban on keeping their feline friends at home. This long-standing...

Image Credits: Unsplash
HousingJune 13, 2024 at 11:00:00 PM

How first-time homeowners can avoid unexpected maintenance and repair costs

Becoming a homeowner is an exciting milestone, but it comes with its own set of challenges, particularly when it comes to maintenance and...

Housing United States
Image Credits: Unsplash
HousingJune 12, 2024 at 9:30:00 AM

Overwhelmed by your home renovation? Let AI simplify the process

Home renovation projects can be incredibly stressful, with countless decisions to make, budgets to manage, and timelines to adhere to. However, artificial intelligence...

Real Estate
Image Credits: Unsplash
Real EstateJune 9, 2024 at 6:30:00 PM

Strategies to prevent family conflicts over property

Family conflicts over property can be emotionally draining and financially devastating. To avoid such disputes, it is crucial to take proactive steps in...

Image Credits: Unsplash
HousingJune 9, 2024 at 6:30:00 AM

Resolving conflicts when siblings inherit properties equally

Inheritance disputes among siblings are a common yet challenging issue, particularly when properties are inherited in equal shares. These conflicts can strain family...

Image Credits: Unsplash
HousingJune 8, 2024 at 3:30:00 PM

How to make your new house feel like home for everyone

Moving into a new house is an exciting yet daunting experience. The thrill of a fresh start is often accompanied by the challenge...

Real Estate Europe
Image Credits: Unsplash
Real EstateMay 30, 2024 at 6:00:00 PM

A blueprint for fixing America's housing market

The American housing market is in turmoil, with many homeowners feeling trapped by their low mortgage rates. This lock-in effect has created a...

Image Credits: Unsplash
HousingMay 29, 2024 at 9:30:00 AM

Is it time for a new roof? Here's what you need to know

The lifespan of a roof largely depends on the materials used. According to experts, asphalt shingles, the most common roofing material, typically last...

Real Estate United States
Image Credits: Unsplash
Real EstateMay 27, 2024 at 10:30:00 PM

Transforming a bachelor pad into a family home: A $1 million renovation journey

In the bustling heart of London, a unique real estate transformation is capturing attention. Rather than opting for the traditional route of upsizing...

Image Credits: Unsplash
HousingMay 23, 2024 at 6:00:00 PM

6 key factors to consider when evaluating the housing market

When it comes to evaluating the housing market, there are several critical factors that potential buyers and investors need to consider. Understanding these...

Real Estate United States
Image Credits: Unsplash
Real EstateMay 21, 2024 at 3:30:00 AM

What homebuyers need to know in today's market

The real estate landscape is witnessing a remarkable shift, with newly built single-family homes accounting for over one-third of the available inventory. According...

Ad Banner
Advertisement by Open Privilege
Load More
Ad Banner
Advertisement by Open Privilege